Customer Service Advisor (French Speaking)

Kentish Town Full-time

About us

WeSwap is the people’s currency exchange!  We offer a peer-to-peer travel money platform (iOS, Android and web) enabling travellers to swap currencies directly with each other – avoiding banks and corporates allowing us to offer the best rates on travel money.  We want our customers to ‘stress less and travel happy’ hence our mission is to help travellers everywhere swap and manage their currency in the cheapest, fairest and most transparent way possible.  We currently have over 500,000 users and have swapped over £200 million since the start of our journey.  If you are looking for the rare opportunity to be part of an exciting, fast paced, high growth, tech company then read on!

The role

The role of the Customer Service Advisor is in the front line of customer communication providing a high quality of customer service. Customer Service Advisors work to ensure that their company’s customers receive the best possible service when using their product, has a professional understanding of what makes first-class customer service is important, as are flexibility, multi-tasking and problem-solving skills.

Main responsibilities include but are not limited to:

  • Love the customer!
  • Respond to queries via email, chat, social media and phone
  • Manage relationships with customers by providing fast, accurate and helpful responses to queries
  • Resolve customer queries through the most effective means in a professional but friendly manner
  • Always look to pro-actively support customers
  • Be an ambassador for the WeSwap brand

Required Skills

  • Team player, with a genuine interest in resolving customer problems
  • Hands-on, self-motivated and energetic
  • Strong written & verbal communication skills
  • Strong computer skills
  • Ability to learn new things quickly
  • Articulate with excellent telephone manner
  • Efficient, organised and able to work on own proactive initiative
  • Dependable, enthusiastic

Required Education and Experience

  • High school graduate or equivalent
  • Minimum 1 year of related work experience in a customer facing role handling customer complaints, resolving problems
  • Financial industry experiences a plus
  • Call center experience in any industry desirable
  • Must be available to work any shift, including weekends
  • Must be computer literate
  • Fluent written and spoken French and English
  • Free to work in the UK without any restrictions

Benefits

  • Life assurance (4x salary per life)
  • 25 days’ holiday plus bank holidays!
  • Child care vouchers
  • Friday afternoon drinks in the office
  • Season ticket loan
  • Commission free currency exchange

Location: Kentish Town – London

Hours: full time role, shift between 8.00am - 9.00pm

Salary: starting £20K pro rata

Interested? We’d love to hear from you!